Privacy Policy

Information We Collect

We may collect personal and service-related details such as your name, phone number, email address, pickup and delivery locations, shifting date, service requirements, and any information you voluntarily share while requesting a quote or confirming a booking.

How We Use Your Information

Your information is used to respond to enquiries, prepare quotations, schedule surveys, coordinate packing and moving services, confirm bookings, provide customer support, and share important updates regarding your move.

Communication and Follow-Up

By contacting us, you agree that our team may reach out to you via phone call, email, SMS, or WhatsApp for booking confirmation, service coordination, reminders, feedback collection, and customer support purposes.

Payment and Transaction Details

When you make a payment, we may record reference information such as transaction ID, payment amount, and payment date for verification, billing, and support. We do not ask customers to share confidential banking passwords, OTPs, or card PINs.

Data Protection

We take reasonable measures to protect customer information from unauthorized access, misuse, or disclosure. Access to your details is restricted to authorized staff involved in customer support, relocation planning, operations, and billing.

Sharing of Information

We do not sell or rent your personal information to third parties. Information may only be shared internally with relevant team members or service partners strictly for carrying out your requested moving, transport, or support services.

Cookies and Website Usage

Our website may use basic analytics tools, cookies, or tracking technologies to improve performance, understand visitor behavior, and enhance user experience. These tools help us improve the website and service response quality.

Third-Party Links

Our website may contain links to third-party services such as maps, social platforms, payment tools, or external websites. We are not responsible for the privacy practices or content of those external services.

Customer Rights

You may contact us to update incorrect information, request clarification regarding how your data is used, or ask us to review your submitted contact details where reasonably applicable.

Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes. Continued use of our website or services after such updates indicates acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact Dev Packers & Movers through our official phone numbers, email address, or contact page available on this website.